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Popular Help Topics
Your welcome bonus is automatically activated upon your first deposit. To claim 125% up to €600 + 100 Free Spins:
- Complete your account registration and verify your email
- Navigate to the cashier and select your preferred deposit method
- Ensure the welcome bonus toggle is activated before confirming
- Make your first deposit (minimum €20)
- Bonus funds and free spins are credited instantly
Account verification ensures security and enables faster withdrawals. The process takes 24-48 hours once documents are submitted.
Required Documents:
- Government-issued ID (passport, driver's license, or national ID)
- Proof of address dated within last 3 months (utility bill or bank statement)
- Payment method verification (photo of card or screenshot of e-wallet)
Submission Tips:
- Ensure all corners of documents are visible
- Photos should be clear, well-lit, and in color
- File formats: JPG, PNG, or PDF (max 5MB each)
- Cover middle digits of card numbers for security
Viphive accepts multiple payment methods for instant deposits. Funds appear in your account within minutes.
Credit/Debit Cards
Visa, Mastercard accepted. Instant processing. Min: €10, Max: €5,000
E-Wallets
Skrill, Neteller, PayPal. Instant processing. Min: €10, Max: €10,000
Cryptocurrency
Bitcoin, Ethereum, USDT. Fast confirmation. Min: €20, Max: €50,000
Bank Transfer
Direct transfers. 1-3 business days. Min: €50, Max: €20,000
All transactions are encrypted and processed securely. No fees charged by Viphive.
Withdrawals are processed quickly once your account is verified and wagering requirements are met.
Processing Times:
- E-Wallets: 0-24 hours
- Cryptocurrency: 1-12 hours
- Credit/Debit Cards: 1-3 business days
- Bank Transfer: 3-5 business days
Before Withdrawing:
- Complete KYC verification to avoid delays
- Meet bonus wagering requirements (check under 'Bonuses' section)
- Ensure withdrawal method matches your deposit method when possible
- Minimum withdrawal: €20
Experiencing technical difficulties? Most issues can be resolved quickly with these steps:
Common Solutions:
- Clear your browser cache and cookies
- Update your browser to the latest version
- Disable browser extensions that may interfere with gameplay
- Check your internet connection stability
- Try accessing from a different device or browser
If problems persist, contact live chat immediately. Provide your username, game title, and description of the issue for fastest resolution.